How To Talk with Confidence on the Telephone

Workshop Overview

Do you feel like diving under your desk when the telephone rings? Do you dread making those
essential phone calls in English? Do you want to boost your confidence so that picking up that phone is never a problem again?

If you answered “yes” to any of the above questions this course is for you!

This workshop will teach you how to gain real confidence on the telephone. You will go through the
fundamentals of making and receiving calls, focusing on the language you need to ensure your
telephone calls are constructive and positive. The workshop focuses not only on key language and
expressions, but also questioning and clarifying techniques, as well as effective use of the right tone to
ensure you sound friendly, polite and overall make a positive, professional impression.

During this practical and engaging workshop you will participate in a range of group activities and
roleplays and be given constructive feedback at every stage.


The workshop is aimed at participants with a B1-C1 level of English.

Previous telephoning experience is not necessary.

We are flexible and can offer this workshop over two days or four half days.